Job Title – Senior Manager - Fraud Surveillance
The Purpose of This Role
The Fraud Detection Operations group within Fidelity’s Fraud Risk and Control department [FRC] plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts for all lines of business generated through proprietary and commercial surveillance applications.
Working collaboratively in a team environment with other surveillance personnel is paramount in this role. The role also provides the opportunity for candidates to build strong working relationships with business partners in the following groups: Workplace Investing (WI), Brokerage and Wealth (BW), Fidelity Clearing & Custody Solutions (FCCS), Legal, Risk, Compliance, Fraud Customer Response Team (FCRT), Cyber Investigations, Financial Crimes, and others.
The Value You Deliver
Accountable to build capability for customer account Fraud and Fraud Surveillance (Money Movement, Financial Fraud), manage team performance and KPI deliverables.
Review business transaction behavior to identify potential fraud trends / patterns, investigate suspected fraud and assess impact and leadership communication. Fraud incidents caused due to (not limited) : ID theft, ATO, First party, Money mule and Scams
Ensure closure of action points from fraud Investigations and present the Incident summary, learnings, new controls, and process improvements to the management.
Collaborating effectively with relevant stakeholders to ensure compliance and regulatory requirements are always met.
Enable capability to monitor and build appropriate alerting / reporting for emerging fraud attacks.
Enable conducting periodic reviews of key processes and systems to identify gaps in terms of fraud systems and process controls to address the same.
Conduct investigations of customer frauds, including Root Cause Analysis and suggest process optimization, and driving QA enhancements.
The Skills that are Key to this role
Technical / Behavioral
Minimum 9+ years work experience in Fraud detections and Surveillance (US Banking operations experience is mandatory).
3+ years of people management experience
Sound understanding of US Banking operations, payments, money movement processes, and fraud trends and building controls.
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented with a passion to deliver exceptional service to customers.
Have strong inter-personal and organizational skills related to handling multiple tasks/resources at a time and meeting deadlines.
Demonstrable ability to assess processes, identify developing trends, and communicate findings.
Proficient knowledge in Microsoft Office and Excel
The Skills that are Good To Have for this role
Ability to drive a culture of risk management and compliance, while delivering a world class customer experience
Your ability to work effectively in a team environment with both technical and non-technical people.
How Your Work Impacts the Organization
Fraud Surveillance Analysts play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence or signs that a customer committed fraud, that a person gained unauthorized access to a client’s accounts or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers.
The Expertise We’re Looking For
Preferably Bachelor's Degree in Finance, Banking and/or others
Broad-based knowledge of Fraud, Fraud detection, prevention and Investigation, Chargeback/Disputes and/or operations including applicable regulatory requirements
Critical thinking and analytical decision-making skills to assess situations and take appropriate actions.
Location : Chennai
Shift timings : Rotational shifts : (including at least 1 weekend support)
7 AM to 4 PM
2 PM to 11 PM
10 PM to 7 AM
Certifications:Category:Risk
