Senior Manager - Quality

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.
 

Job Title – Senior Manager - Quality
The Senior Manager - Quality, will be part of Quality Team and will be directly reporting to the Unit Quality Head. The main purpose of the role is to Promote and Develop Quality culture, actively communicate the importance of quality and set Quality Targets, analyze Cost of Poor Quality (COPQ) measurement in the unit, analyze rejections, supports relevant corrective actions required due to non conformance and recommend budgeting requirements pertaining to Quality department of India Supply Unit.

Are you the one?

• Bachelor’s Degree in Mechanical, Electrical or Electronics & Communication Engineering
• Minimum 15 to 20 years of experience or above in a relevant role in Quality in Automotive / Engineering industry / Escalator.
• Ability to demonstrate a high level of effective communication skills.
• Good knowledge of Quality tools, Methods, systems
• Demonstrate ability to communicate effectively in English (verbal and written) and local Language (Tamil)
• Intermediate digital skills and computer proficiency.
• Experience of working in international and multicultural environment and/or company would be an added advantage
• Knowledge on Lean Six Sigma concepts
• Knowledge of 7 Quality Problem solving tools / techniques and experience in Root Cause Corrective Actions is important
• Knowledge on Quality Management System (e.g. ISO), quality tools and certifications experience would be added advantage.
• Project management skills will be added advantage
• Change management skills will be added advantage

What will you be doing?
• Promote and develop proactive Quality culture, actively communicates the importance of Quality and engages the organization.

Set local Quality targets in-line with global targets.

• Promotes, with Unit management, the recognition and conformance to customer and KONE requirements.
•  Sets local quality targets, in-line with global targets.
• Analyze feedback from Customer and Field and proactively gather and analyse other relevant data to identify continuous improvement opportunities in the processes in full chain.
• Liaise with functional and operational leaders and teams globally and locally (e.g. in area, full chain quality management, R&D, production, sourcing, installation, maintenance, service, marketing, engineering, IT) to develop and execute continuous quality improvement projects.
• Drive progress and monitors effectiveness of continuous improvement projects, corrective and preventative actions which are being logged within the organization and provides direction and support where needed.
• Drive continuous reduction of quality related financial losses.
• Is responsible for Quality reporting (e.g. RUSH) in Unit.
• Facilitate and evaluate the implementation and contributes to the development of KONE Quality Management System (QMS, e.g. ISO), monitor its performance and combine its management with other management systems, such as environment and safety.
• Is responsible for planning, execution and follow-up of (quality) audits as tool for assuring process compliance and identifying areas for process performance and quality improvement.
• Lead and support any required corrective actions required due to non-conformance.
• Ensure that Continuous Improvement Teams (CIT) are operating effectively at local level and participate in relevant CITs at area and global level.
• Responsible for driving continuous development of quality competences within Unit by providing and promoting training in for example Corrective Action System (CAS) and Quality and Problem Solving tools.
• Participate Lean Six Sigma program and initiatives of Continuous improvement.

• Represent the voice of the customer, use this to build motivation for continuous improvement within the unit. Demonstrate ownership of Quality by role-modelling.
 

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry. 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/