Easy Apply
Easy Apply
This role involves leadership and oversight of Travel Experience teams, ensuring operations are effective, compliant, and focused on customer service quality while managing staff and achieving KPIs.
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
What You’ll Do:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
What We’re Looking For:
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
Top Skills
Change Management
Data Analysis
Operations Management
Pmp
Similar Jobs at Navan
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Operations Manager leads scalable operations, collaborates cross-functionally, drives strategic improvements, and manages projects in a dynamic environment.
Top Skills:
Crm ApplicationsGdsIataSalesforceZendesk
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Global Learning Content & Delivery Specialist designs and implements learning strategies, manages training content, and enhances new hire onboarding while ensuring alignment with global operations.
Top Skills:
AmadeusLearning Management SystemSabre
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Travel Operations Specialist will utilize ThoughtSpot for data analysis, reporting, dashboard creation, and support decision-making by ensuring data accuracy and training non-technical users.
Top Skills:
Business Intelligence ToolsData AnalyticsThoughtspot
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
