· Monitor network availability, performance, and
reliability across enterprise environments.
· Provide Level-3 support for complex network
incidents, changes, and problems.
· Configure, install, troubleshoot, and maintain
routers, switches, firewalls, load balancers, wireless, and data center network
components.
· Plan, design, and execute IT changes and network
projects with proper documentation and governance.
· Perform trend analysis, identify potential
network problems, and drive proactive remediation.
· Create and maintain troubleshooting guides,
knowledge articles, and operational documentation.
· Ensure accurate incident, change, and problem
records using standard ITSM processes.
·
Requirements
· Strong understanding of OSI model, TCP/IP,
routing, switching, VLANs, LACP, RSTP, IGMP, QoS, and routing protocols
including BGP.
· Hands-on experience with enterprise LAN, WAN,
Wi-Fi, firewall, VPN, and data center network environments.
· Experience with Cisco Nexus/NX-OS, F5 Load
Balancers, ASA, Juniper SRX, Palo Alto, and multi-vendor Wi-Fi platforms such
as Cisco and Juniper Mist.
· Ability to troubleshoot complex network issues
using monitoring tools and packet analysis tools such as Wireshark.
· Good knowledge of incident, change, and problem
management practices.
Experience with F5 LTM, web application
firewalls, RADIUS, IPVPN technologies such as GRE/IPsec, and network automation
or scripting using Python and ansible.
· Knowledge of ITIL framework and relevant
networking certifications will be an added advantage.
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