Citi
Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President
Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President
Position Information
- Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
- Job Level: C-12
- Department: Foundational Services - Production Operations
- Location: Chennai, India
Position Summary
This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality.
The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights.
Key Responsibilities
- Analyze alerts across diverse monitoring sources and identify optimization opportunities
- Contribute to reduction of alert noise through tuning and improvement initiatives
- Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness
- Develop a functional understanding of how different monitoring sources generate and trigger events
- Identify recurring patterns and support data-driven improvements across event streams
- Collaborate with cross-functional teams to enhance monitoring coverage and quality
- Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort
Required Qualifications
- 8–12 years in monitoring, event management, or production support environments
- Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe)
- Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)
- Demonstrated contribution toward alert reduction or monitoring improvement initiatives
- Strong analytical mindset with ability to identify patterns in event data
Technology Stack / Exposure Areas (High-Level)
- Event Management Platforms: Netcool, BigPanda, Splunk (or similar)
- Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
- Batch / Workload Monitoring: AutoSys or similar tools
- Log Analytics / Data Handling: Splunk, ELK, or equivalent
- Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches
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Job Family Group: Technology------------------------------------------------------
Job Family:Infrastructure------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Citi Chennai, Tamil Nadu, IND Office
C P Ramaswamy Road, Chennai, Tamil Nadu, India, 600018
