A.P. Moller - Maersk Logo

A.P. Moller - Maersk

Senior Process Expert

Posted 3 Days Ago
Be an Early Applicant
Pune, Mahārāshtra
Junior
Pune, Mahārāshtra
Junior
The Senior Process Expert will drive service delivery by managing end-to-end sales processes, engaging customers, generating leads, providing quotes, and collaborating with various teams to meet KPIs. They are expected to possess sales and upselling expertise, communicate effectively, and adapt to a fast-paced environment while fostering positive relationships across functions.
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Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Key Responsibilities:

- Service Delivery: Possess excellent knowledge of end-to-end sales processes.
- High competence in selling, negotiation skills, and identifying the right customers to upsell Maersk products.
- Execute all activities in a way that contributes to the achievement of individual and team Key Performance Indicators (KPIs).
- Engage with potential and existing customers via emails and telephone calls to encourage the purchase of the company's products and services.
- Generate qualified leads, create appropriate quotes, and coordinate with internal teams to secure business opportunities.
- Participate in regular engagement meetings/calls with the team, various sales verticals/teams, cluster contacts, regional contacts, peers, and other relevant parties.
- Foster a positive working relationship across functions and locations.
- Address issues through consistent coordination with the appropriate individuals from different processes and verticals. Act as a backup for tasks handled by other focal points within the Area Sales and One Team Sales.
- Collaborate with peers and managers across the Sales Community Team to standardize processes and implement best practices.

Who We Are Looking For:

As a Process Expert or Senior Process Expert, you are expected to possess functional knowledge of sales and upselling principles, as well as proficiency in desktop applications and systems. Candidates must be dependable, able to work in a team environment, proficient with numbers, accurate, and capable of working with a high level of passion and motivation.

A graduate with 2-5 years of work experience in Sales/Upselling, with a beneficial understanding of the shipping cycle and proficiency in Selling and Negotiating, is preferred.

Candidates should have excellent communication and interpersonal skills.

They must be able to adapt successfully to multiple tasks in a rapidly changing environment and perform under highly interruptive conditions to meet tight deadlines.

A willingness to take on stretched goals and to go above and beyond for urgent work requirements is essential. Candidates should be highly energetic, self-motivated, proactive, and resourceful.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]

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