Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Card Account Management product, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
• Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
• Support the end to end product development lifecycle, from ideation and design to development, testing and launch
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Demonstrated prior experience working in a highly matrixes and complex organization
• Strong analytical skills
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
• Ability to develop collaborative relationships with business stakeholders
• Curiosity to dig into data to identify root cause and efficiency opportunities
• Creative problem solver
• Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
• Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities, and skills

• Functional knowledge of all Card and CCB domains impacting the Card Customer
• Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferable
• Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences
• 2+ years' industry experience in analyzing/building products with digital, modern technology stacks, including, API's, Microservices, public cloud, etc.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.