Own end-to-end mobile and tablet product design across iOS and Android for field service teams. Design offline-first experiences, connectivity states, efficient workflows, native platform interactions, and tablet layouts for challenging real-world conditions. Conduct customer research, prototype on real devices, test in the field, and extend the Prelude design system. The role requires strong mobile-native thinking, independent ownership, and close collaboration with B2B customers.
Mobile Product Designer
4 – 6 years · Full-time · iOS & Android · Field-first
THE ROLE
Zuper is a field service management platform built for the trades — and our customers' teams run on mobile. They're at job sites, in trucks, in attics, making decisions with a phone in one hand and a clipboard in the other. We're looking for a designer who can own that platform entirely: building experiences that work in real-world conditions, not ideal ones. Glare, gloves, interrupted connectivity, and two-second attention spans are the actual design brief.
WHAT YOU'LL DO
- Own the end-to-end design of Zuper's mobile and tablet experiences across iOS and Android
- Design for the field — job sites, vehicles, client walkthroughs — where context shifts fast and the UI has to keep up
- Handle connectivity edge cases like a first-class design problem: offline states, sync flows, partial data, and graceful degradation
- Use native platform capabilities purposefully — camera for estimates and documentation, GPS for job context, push for timely handoffs
- Talk to our customers' teams regularly — understand their day in the field before you design for it
- Build and extend the mobile component library within the Prelude design system
- Prototype on real devices and test in real conditions — not just in Figma
WHAT WE'RE LOOKING FOR
Mobile-native thinking
- Strong knowledge of iOS and Android design conventions.
- Ability to decide when to follow platform patterns and when to deviate from them.
- Ability to justify design decisions.
Context-aware design
- Design for one-handed phone usage.
- Consider gloves, bright sunlight, and split attention.
- Adapt the design to real-world working environments.
Connectivity & state design
- Follow an offline-first design approach.
- Design loading, syncing, stale-data, and failure states.
- Ensure all application states are carefully considered, not just the ideal user journey.
Speed & efficiency
- Create fast and efficient user flows.
- Reduce the number of steps required to complete tasks.
- Simplify interactions to improve customer productivity.
Tablet layouts
- Design effective interfaces for tablet-sized screens.
- Use split views, side panels, and denser information layouts.
- Make deliberate use of tablet screen space instead of simply scaling up mobile layouts.
Customer obsession
- Regularly interact with customers through calls.
- Treat customers as active design partners.
- Use customer conversations as research opportunities.
- Understand customer needs and workflows before designing solutions.
Ownership
- Independently identify mobile platform requirements.
- Identify and resolve broken or inefficient user experiences.
- Take ownership of the mobile experience without waiting for detailed specifications.
Experience
- 4–6 years of product design experience.
- Strong, demonstrable mobile design portfolio.
- B2B or enterprise mobile product design experience is a strong advantage.
NICE TO HAVE
- Field service or construction software
- React Native familiarity
- Mobile design system ownership
- Accessibility on mobile
- Trades industry experience
- Prototyping in code
ABOUT ZUPER
Zuper builds field service management software for the trades — roofing, HVAC, plumbing, and beyond. We're an AI-first team working on problems that actually matter to the businesses running on our platform. Our design team owns the full stack: from research and strategy to production-ready UI and the Prelude design system that runs under it all.
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