Lead issue resolution for complex client problems, troubleshoot using logs and database queries, deliver code fixes, and mentor junior engineers.
About the Role
We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.
Key Responsibilities
- Own and manage end-to-end resolution of high-priority and complex client issues.
- Investigate production issues using logs, database queries, and application tracing.
- Deliver fixes in the form of code patches, configuration updates, or data corrections.
- Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate.
- Modify or validate business rules in Drools as part of fix delivery.
- Optimize SQL queries and perform DB-level analysis for data inconsistencies.
- Work with Product, QA, and Engineering teams to reproduce and triage issues.
- Maintain excellent documentation in JIRA, Salesforce, and internal systems.
- Ensure all fixes are properly reviewed, tested, and meet client SLAs.
- Participate in root cause analysis sessions and help improve product stability.
- Provide technical guidance and mentoring to associate engineers.
- Contribute to continuous improvement of customer support processes and tools.
Required Skills
- 5+ Years of strong hands-on experience with Java, Spring Framework, Hibernate.
- In-depth SQL skills: writing advanced queries, debugging data issues, optimizing performance.
- Working knowledge of Drools or other rule engines.
- Expertise in debugging backend code and analyzing application logs.
- Experience working with JIRA, Salesforce, and source control systems like Bitbucket/Git.
- Good understanding of enterprise application architecture and multi-tiered systems.
- Experience in delivering hotfixes or patches without impacting existing functionality.
- Excellent communication skills and ability to interact directly with clients or product teams.
- Ability to handle production pressure, prioritize effectively, and work independently.
- Familiarity with Agile/Scrum methodology.
- Exposure to CI/CD pipelines, code quality tools, and DevOps is a plus.
- Knowledge of performance tuning or troubleshooting memory/CPU-related issues is a bonus.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
Bitbucket
Drools
Git
Groovy
Hibernate
Java
JIRA
Salesforce
Spring
SQL
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