Senior Program Manager Content Ecosystem Entry

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Content metadata strategy: Own and develop metadata and tagging strategies within the CMS that ensure topics and authored content follow a prescribed taxonomy for the library of content, and metadata that enables discovery within the publishing process and accessibility standards
• Content entry into CMS: Own execution of content entry at a high quality and accuracy bar into the CMS, with proper quality assurance procedures and testing
• Automation and tools: Partner with CMS Product, Engineering, Authors and Accessibility to ensure efficient processes and automation are in place to support a high scale of quality content to be entered into CMS that also meet accessibility standards
• Planning, Measurement and Reporting: Define and own mechanisms for requests, prioritization and commitment to timelines to ensure content entry requests can be completed. Develop and report out measurement of throughput to stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of content management experience for a B2C or B2B enterprise
• Experience with processes and tools for content planning and data entry automation
• Extensive technical knowledge of CMS tools, digital publishing processes and platforms (e.g. Adobe Experience Manager)
• Foundational understanding of content taxonomy within a structured data environment
• Demonstrated success as a SME with high impact customer and business results

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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