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Lead QA strategy and execution for contact center and enterprise applications. Design and implement manual, automated, performance, and AI-driven QA solutions. Build automation frameworks, support CI/CD and deployment validation, mentor QA teams, collaborate with stakeholders, and monitor post-release quality and metrics.
Requisition Number: 2378279
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.
Primary Responsibilities:
- Design, develop and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI
- Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
- Evaluate emerging trends to inform solution design and strategic innovation
- Own end-to-end quality strategy, test planning, execution, and release readiness for BOT and enterprise applications
- Build and implement AI-driven QA tools to improve test creation, defect analysis, and productivity
- Lead automation framework development and increase test coverage through scalable and maintainable solutions
- Develop and review code using programming languages to support testing, automation, and quality engineering initiatives
- Drive deployment validation, production readiness assessments, and post-release quality monitoring activities
- Mentor, guide, and manage QA team members while promoting technical excellence and continuous learning
- Collaborate with developers, architects, product teams, and stakeholders to ensure high-quality deliverables
- Establish QA standards, governance practices, metrics, and continuous improvement processes across projects
- Analyze quality trends, risks, and performance metrics to support strategic decisions and operational excellence
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 12+ years of experience in Software Quality Engineering and Testing
- Hands-on experience with test automation frameworks and tools
- Experience building AI-driven solutions for QA process improvement
- Experience with CI/CD pipelines, DevOps practices, and deployment validation
- Proven leadership experience in mentoring, managing, and developing QA teams
- Knowledge of API, UI, database, performance, and integration testing
- Solid expertise in BOT, RPA, and enterprise application testing
- Proficiency in programming languages such as Python, C#, Java, or JavaScript
- Proven excellent analytical, problem-solving, stakeholder management, and communication skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum Chennai, Tamil Nadu, IND Office
Chennai, India, India
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
