Senior Quality Specialist

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Job Description:

The opportunity:

A Senior Quality Specialist drives, monitors, and improves customer experience or product quality standards through audits, data analysis, and process improvements.

How you'll make an impact:

• Conducting regular audits at PSC / LSU, reviewing documentation for compliance, and identifying areas for improvement.

• Analysing data to identify trends, root causes of issues, and implementing corrective/preventive actions (CAPA).

• Ensuring adherence to industry standards, regulatory requirements, and SOPs, particularly in GMP or ISO environments.

• Creation and maintenance of processes in Adonis, creation and maintenance of documents in OneView / xECM.

• Support to Global Team as well as LSUs on use of the global tools (Adonis, OneView, xECM, Relex, CCRP & SAP Q-Notifications, TNPS), support Governance process related to Quality and CIL related to HUB EUC.

• Consolidate monthly reports for Quality and CIL. Support PSC/LSU team with Quality and CIL Projects and IT tools.

• QMS Audit support (Intelex).

• Support in Relex improvement projects. (Follow up with Quality managers on multiple Quality improvement projects).

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor’s degree in Engineering (Electrical /Mechanical).

• Should have 8+ years’ experience in Quality Management systems.

• Experience in Quality roles and exposure to Customer complaints handling and Service handling process.

• Proficient in understanding Quality processes and concepts. 

• Prior relevant Industry experience, knowledge of Quality Management and concepts. Proficient in MS-Office, Power BI or any other Business Intelligence tool. 

• SAP Quality Module.

• Strong problem-solving techniques and tools using L6S approach. Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe. 

• Excellent English verbal and written communication skills.