Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Senior Sales Process Optimisation Analyst to work in the Enterprise Sales Process team, to help us elevate the speed and customer experience of our merchant onboarding process.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
The Enterprise Sales Process team is a small team of 5 that reports into the VP of Transformation & Strategy, within the wider Enterprise Operations function. We are the owners of the Enterprise merchant onboarding process, collaborating with a range of stakeholders across Sales, Operations, Legal, Compliance and Marketing to identify and deliver impactful change across the process to improve speed, efficiency & customer experience.
About the role
As a Senior Sales Process Optimisation Analyst, you will be focused on our EMEA & APAC regions and accountable for driving efficiency & process enhancements for those regions. A typical day could start with representing our team on a regional pipeline call to help unblock the progress of key deals and provide expert guidance, followed by working on a project meeting to enhance our Salesforce processes for better internal process efficiency and finish with a Sales feedback call to understand where their biggest current challenges are with the process.
What you will be doing
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Become an expert on our onboarding process, to be able to give clear & actionable guidance to our internal teams & enable you to identify opportunities to further enhance the process
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Act as the team's point of contact & Sales Process SME for both EMEA & APAC regions
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Build strong relationships with key stakeholders around the business, particularly with Commercial teams to ensure strong sales engagement, and operational teams with a large role to play in the sales process
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Identify creative ways to implement the suggestions from the Sales and functional teams, and then work with the right people to put those changes into effect. For example, this role works very closely with our Salesforce developers to build improvements right into the tool that the sellers use to do their job
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Build the materials and presentations used to train sellers on changes to the process or facilitate conversations across stakeholder groups
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Act as an ambassador for the Sales Process organization with team members from across the organization, bringing a great attitude and a willingness to listen to suggestions
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Regularly updating internal stakeholders, including more senior members of the team on progress within your projects
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Work closely with the Product, Engineering & Operations team to identify technical solutions to streamline the sales process, acting as the primary mechanism to translate commercial needs and feedback into tangible system enhancements
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Manage projects effectively. Create clear project plans, engage a full network of stakeholders across the organization, report on progress and leverage more junior members of the team for support
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Identify and track the KPIs best used to gauge process efficiency and diagnose issues. Deliver trackable improvements to key metrics in line with strategy.
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Build, maintain, and promote positive professional working relationships with senior leaders across various functions.
What you will bring
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Bachelor’s degree in business or related fields
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Proven experience in sales enablement, revenue-facing roles, sales training, or sales support, and a demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
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Measurable experience with having a positive impact on business outcomes, such as win rate, quota attainment, length of sales cycle, etc.
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Exceptional problem solving and critical thinking skills: demonstrated ability to structure complex problems and propose innovative solutions
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Excellent organizational skills: able to coordinate across multiple projects and stay on top of details
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Proven ability as a Project Lead
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Customer-first mindset to every aspect of this role
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Commercially focused, with a desire to drive great outcomes for the business
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Strong analytical skills; able to translate targets into tangible process improvements
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Clear, proactive communicator (both written and verbal); able to listen and work well with others while being confident and assertive where required
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Ability to engage with more technical concepts and indirectly manage technical delivery teams
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Clearly demonstrated ability to build and leverage strong networks, both internally and externally
Added bonus if you have:
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Experience of using Salesforce as a CRM
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Experience at a payments company and/or in a merchant/onboarding focused role
What we offer you
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Exposure to senior stakeholders from across the Enterprise organization
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Opportunity to work with a huge range of stakeholders across Worldpay, opening up a variety of development opportunities
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A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
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A modern, international work environment and a dedicated and motivated team
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Competitive salary & generous benefits package
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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