Senior ServiceNow developer (Workday Integration) - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.
Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 8 years of experience of ServiceNow development and configuration preferably within the HR Scoped application, with a SNOW partner.
• Experience in systems analysis and programming of software applications
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Experience with complex integrations preferably between HR, Payroll, Time and Attendance (Workday preferred).
• Experience with setting up Virtual agent and configuration changes is a must and knowledge on Integration hub is a plus
• Experience with JavaScript, JSON, Java and API programming strongly desired.
• Experience with SQL, NoSQL, and Relational Database development desired.
• Experience with test driven development, agile practices, and tools desired.
• Knowledge of all phases of system development lifecycle, including production support.
• Strong analytical skills, interpretive and evaluative skills.
• Strong organizational skills across multiple threads of work streams.
• Outstanding documentation, presentation, and interpersonal skills.
• Creative and resourceful approach to the business and an ability to think and deliver creative value-added solutions to clients.
• Must be service-oriented, team player, work independently.
• Must be able to work flexible hours, including support on release weekend
• Proven analytical, data analysis, organization and presentation skills
• Demonstrated ability to manage a diverse project portfolio
• Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

• Bachelor’s degree/University degree or equivalent experience

• Design, develop, support, and manages application code, configuration, tables, forms, user interfaces, workflows, KB’s, and third-party integration components (Workday, Single Sign on, AWS) for the Service Now HR platform Rome release.
• Design and Develop REST Based API integrations and batch file feed processes
• Configure and customize Agent Workspace and Advanced Work Assignment
• Design and Develop Performance Analytics Solutions.
• Partners with Clients and Technology teams to review business requirements, technical requirements, determines scope, and estimates the effort in the development of Technology requirements.
• Preform development related activities while ensuring that appropriate governance exists for all delivery of technology solutions.
• Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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