At Securonix, we’re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON’s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.
Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.
Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.
At Securonix, we are driven by our core values and place our people at the heart of everything we do:
- Winning as One Team: We work together with universal respect to achieve aligned outcomes
- Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers
- Agility in Action: We embrace change and are unified in our purpose and objectives amidst change
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.
Summary:
We are seeking a SaaS Ops GenAI and Automation Engineer to design, develop, and implement intelligent automation and AI-driven solutions that enhance reliability, scalability, and efficiency across SaaS Ops environments.
This role combines deep operational understanding with cutting-edge Generative AI and
automation engineering skills to reduce manual intervention, accelerate root cause analysis (RCA), and enable self-healing infrastructure within Spark, EKS, and cloud environments.
Key Responsibilities:
AI-Driven SaaSOps Automation
- Design and deploy GenAI-enabled workflows that support proactive incident detection,
RCA summarization and resolution automation. - Integrate LLM-based copilots (e.g., ChatGPT, Claude, or internal GPT models) with
SaaSOps tools for smart troubleshooting and impact summaries. - Implement automation logic to handle Spark job failures, pipeline restarts, and alert
remediation without human intervention.
Operational Workflow Automation
- Build andmaintain end-to-end automations across monitoring and incident
management systems (Jira, Slack, ServiceNow, CriticalMon, SparkOpsSuite). - Orchestrate recurring SaaSOps tasks using tools like AWX, Airflow, or Python-based
automation frameworks. - Integrate AI decision models into workflows to optimize change management, alert
correlation, and resource scaling.
Observability & Insights
- Extend monitoring coverage through AI-driven alert correlation and anomaly detection
models. - Collaborate with engineering and product teams to enhance telemetry from Spark, EKS,
and multi-tenant pipelines. - Use GenAI to generate incident summaries, health reports, and RCA narratives in
real time.
SaaSOps Innovation & Optimization
- Identify high-impact manual SaaSOps workflows suitable for automation or AI
augmentation. - Drive continuous improvement through KAPA (Key AI Productivity & Adoption) metrics — measuring AI adoption, efficiency, and ROI.
- Partner with CloudOps and DevOps teams to deliver an AI-first operations strategy across global environments.
Required Skills & Experience:
- 5–8 years of experience in SaaSOps, Cloud Operations, or IT Automation.
Strong understanding of Spark, EKS, AWS infrastructure, and SaaS application
operations.
- Proven experience with Python scripting and REST API integrations.
Hands-on experience with automation/orchestration tools such as AWX, Airflow, or
UiPath.
- Familiarity with GenAI platforms (OpenAI, Anthropic, Azure OpenAI, Hugging Face,
etc.).
- Knowledge of observability tools (CloudWatch, Prometheus, Datadog, Grafana).
Ability to build AI-assisted automations for tasks like log analysis, incident triage, andjob recovery.
- Strong problem-solving and collaboration skills in cross-functional environments.
Preferred Qualifications:
- Experience integrating ChatGPT or custom copilots with SaaS operations workflows.
- Experience with Jira automation, SparkOpsSuite, SaaSOpsBuddy, or similar
platforms.
- Knowledge of KAPA metrics or AI adoption analytics frameworks.
- AWS / Azure automation certification preferred.
Benefits:
As a full-time employee with Securonix, you will be eligible for the following employee benefits:
- Health Insurance with a total sum insured is INR 7,50,000
- Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
- Personal Accident with total sum insured is INR 10,00,000
- Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.
Securonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
%20(1).png)
