Senior Software Engineer, Full-Stack- CSM Omni Channel

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the team:
The Omni Channel team is building applications that empower organizations to deliver world-class service experiences. Our products enable external customer support across channels including web, email, chat, phone, and social media. We work closely with platform and industry engineering teams to design, develop, and deliver scalable solutions that are both intuitive and powerful.
About the role:
As a Senior Full Stack Software Engineer, you'll play a key role in shaping our applications, from architecture to deployment, with an emphasis on building extensible, secure, and intelligent solutions.

• Design, build, and maintain clean, scalable, and reusable UI and server-side code.
• Drive best practices across engineering (architecture reviews, code reviews, testing, CI/CD).
• Partner with product managers to translate business requirements into robust technical solutions.
• Develop simple, intuitive software that customers can extend and customize for their unique needs.
• Contribute to new product initiatives while also evolving our existing product suite.
• Mentor junior engineers and promote a culture of technical excellence and knowledge sharing.
• Create highly modular, reusable UI/UX components and patterns to accelerate both internal teams and customer developers.
• Explore and integrate AI-driven approaches to improve workflows, decision-making, and customer experiences.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of professional experience in full-stack development (JavaScript/TypeScript, Node.js, or equivalent).
• Strong expertise in at least one modern frontend framework (React, Angular, or Vue).
• Solid grasp of data structures, algorithms, design patterns, and scalable system design.
• Experience with web security, performance optimization, and building for scale.
• Proven ability to design component-driven architectures and reusable frameworks.
• Excellent collaboration and communication skills across teams and stakeholders.
• Demonstrated interest or experience in applying AI technologies to solve practical problems-whether through workflow automation, AI-driven insights, or enhancing product capabilities.
• Passion for the craft of engineering, from clean code to intuitive user experiences.

Nice to have

• Experience developing on the ServiceNow platform.

• Hands-on exposure to AI/ML libraries, APIs, or services (e.g., LLMs, NLP, recommendation systems).

• Background in building enterprise SaaS applications.

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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