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What this Job Entails:
The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.
Scope:
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Provide administration, development, and application support for end users
Design, develop, code, test and debug system software
Design and implement software of embedded devices and systems from requirements to deployment
Review code and design
Configure and integrate third-party software components and technologies
Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Log and track incidents and requests from identification through to resolution as per established policies
Provide limited after hours and on-call support as needed
Lead the review and development of test documentation
Train and mentor others
Work with stakeholders and cross-functional teams on projects and initiatives
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Experience working with various development programs
Ability to quickly learn customer support processes, tools and techniques
Understanding of how to configure third-party software components and technologies
Ability to perform root cause analysis of network, operating system, and other issues
Excellent communication skills in English (both speaking and writing)
Ability to collaborate and work remotely including use of communication tools
Ability to multi-task and self-organize including prioritization of activities
Experience using monitoring systems
Attention to detail
Preferred Qualifications:
Familiarity with system administration
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
