Senior Software Engineer - Site Reliability

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this
by taking a fresh approach to building and delivering software that is affordable, quick to implement, and
designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team
operating from 13 global locations to serve more than 65,000 companies -- from startups to public
companies – that rely on Freshworks software-as-a-service to enable a better customer experience
(CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales
(sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat
(AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has
been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings
have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best
Feature Set, Best Value for the Price and Best Relationship.

SRE team includes expert Software and System engineers who are custodians of
Availability, Scalability and Performance of the SaaS products.
We build tools and frameworks to monitor, load test and sometimes build full platform
features that other products' use. We undertake architecture reviews and help the individual
product teams to identify performance bottlenecks.
We tend to look at the application from a system perspective bottom up rather than
top-down.
Our engineers have the freedom to pick the challenges that they work on and own the task
to completion.

● Design, write, and deliver software to improve the availability, latency, and efficiency of
Freshwork’s Products & Platforms.
● Manage availability, latency and performance of mission critical services and build
automation to prevent problem recurrence.
● Independently determine and develop architectural approaches and Infrastructure
solutions.
● Define strategy, vision, and roadmap to develop CI/CD, Application hosting, Security and
Compliance standards and guidelines across Freshworks.
● Drive blameless postmortems for large scale incidents.
● Define and drive automation and orchestration strategies.
● Strategize cost optimization across Freshworks Cloud environment.

• 4-7 Years of experience with strong programming skills in Python, Go, or Bash for building infrastructure tooling and automation frameworks.
• Extensive hands-on experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and distributed NoSQL systems (e.g., Cassandra, MongoDB, DynamoDB).
• Proven track record of designing and operating databases in large-scale cloud-native environments (AWS, GCP, Azure).
• Expertise with Infrastructure as Code (Terraform, Helm, Ansible) and Kubernetes for managing production database systems.
• Deep knowledge of database replication, clustering, backup/restore, and failover techniques.
• Advanced experience with observability tooling (Prometheus, Grafana, Datadog, New Relic) for monitoring distributed databases.
• Strong communication skills and ability to influence across teams and levels.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.