Design, develop, customize, and maintain ServiceNow platform and applications: workflows, business rules, UI components, scripting, integrations, upgrades, reporting, and data loads. Triage defects, enforce SDLC and release management, train end users/technicians, and provide daily in-person support and architecture review.
- Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
- Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
- Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
- Should have good amount of knowledge on business flow following service now applications:
- Maintain pace with ServiceNow versioning.
- Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
- Maintain and adhere to source code, configuration management, release management and software development best practices.
- Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
- Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
- Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
- Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
- Providing support / guidance to the development teams during the analysis, development, and testing processes.
- Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
- Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
Requirements
- Must have good experience on ITSM, ITBM and HRSD.
- ITSM (Incident/ Problem/ Change/ Configuration) Management -
- ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management)
- HRSD (HR Service Delivery Fundamentals)
- Good to have knowledge on following ServiceNow applications.
- Discovery – On-Premise & Off- Premise
- ServiceNow Orchestration
- ITOM - IT Operations Management
- GRC – Governance Risk & Compliance
- ServiceNow Event Management
- Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
