Designs enterprise solution architectures across conversational AI, API, middleware, and data layers. Defines integration patterns, API contracts, security controls, identity approaches, and non-functional requirements. Produces architecture documentation, evaluates technical feasibility and delivery risks, and coordinates with client architects and system owners. The role requires cloud architecture, data integration, applied LLM expertise, CRM and ticketing integrations, and strong consulting communication skills.
Ciklum is looking for a Senior Solution Architect to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Solution Architect, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
- Define the target architecture, integration patterns and reusable components across the conversational AI, API and data layers
- Design API contracts and middleware that decouple the virtual assistant from backend systems
- Produce solution designs, architecture diagrams and technical decision records for client review and sign-off
- Agree access, integration approach and non-functional requirements with client architects and system owners
- Run technical feasibility spikes and assess API readiness, dependencies and delivery risks
- Set the security and authentication approach, including identity, access control, audit logging and PII handling
- Keep track of the client's wider programme landscape to avoid duplication and design conflicts
Requirements:
- API and middleware design: REST, canonical JSON contracts, payload transformation (JSON, XML, SQL), versioning, retries, rate limiting and standardised error handling
- Cloud architecture, ideally AWS serverless (API Gateway, Lambda, Secrets Manager, DynamoDB), with CI/CD awareness. Equivalent GCP or Azure depth is acceptable
- Security and identity: OAuth2, OIDC, JWT, service accounts, role-based access control and GDPR-aware data handling
- Data integration: warehouse and analytics platforms such as Snowflake or Databricks, including secure API access
- Applied LLM experience: prompt design, extraction of structured data from free text, confidence scoring and guardrails
- Integration with CRM and ticketing platforms such as Salesforce, Oracle Service Cloud, Jira Service Management or ServiceNow
- Clear written and verbal communication, including producing design documentation that passes enterprise review
- 8 or more years in software or solution architecture, including 3 or more years as a solution or integration architect on enterprise programmes
- Consulting or client-facing experience in large, matrixed organisations
Desirable:
- Voice AI or contact centre as a service (CCaaS) experience
- Multi-agent or supervisor orchestration patterns
- Experience modernising or wrapping legacy APIs
- Work in regulated sectors such as financial services, healthcare or education
- Relevant cloud or platform certifications (for example AWS Solutions Architect Professional)
Personal skills:
- Pragmatic: knows when to wrap a legacy system and when to wait for its replacement
- Proactive in unblocking access and dependencies with system owners, rather than designing around them
- Comfortable making and defending design decisions while several workstreams are moving at once
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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Ciklum Chennai, Tamil Nadu, IND Office
Campus 3B, Co-Wrks, 5th Floor, RMZ Millenia Park II, MGR Main Rd, Kandanchavadi, Perungudi, Chennai, India, 600096
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