Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Solution Consultant
Location: Delhi NCR

Job Description

Genesys is currently recruiting for Senior Solution Consultant to join our Pre Sales team. As Part of the India team this role requires active engagement in Pre Sales work across Genesys Solutions. A Solution Consultant will work closely with the regional Sales, Pre Sales and channel partner to drive new business and address any technical questions raised throughout the sales process. The Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C level decision makers.

Responsibilities Of The Role Include (But Not Limited To)

Work alongside Sales Account Executives to provide consulting and technical expertise regarding the Genesys solutions:

• Manage assigned prospects/customer to help progress sales opportunities.
• Develop a comprehensive understanding of the overall customer’s objectives.
• Your role as Solution Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. It will involve designing professional high level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful.
• You will develop and apply best practice principles in the areas of Solution Consulting and be able to engage effectively with executive and middle level management.

How Does The Solution Consultant Engage In Opportunities? 

• They seek to understand customer requirements through consultative discovery efforts.
• Using a service design methodology, they uncover gaps in the customer experience (CX).
• They work with the customer to co-create solutions to bridge the CX gaps.
• They Bring a unique perspective in matching Genesys solutions to customer requirements.
• They are able to address the needs of both business and technical influencers.
• They are effective at handling objections and demonstrating value.

Requirement

• 8 - 14 years of relevant professional experience in CX industry
• Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
• This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization.
• Must possess strong presentation, verbal and written skills, have the ability to facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives.
• Experience designing contact centre solutions.
• Experience of working with SaaS/ Cloud solution.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.