Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management
Commercial Card Acceptance is the key factor to win and grow Commercial card business for Mastercard. Commercial Acceptance Solutions(CAS) team is focused in building commercial payments solutions that attract issuers and acquirers to Mastercard's commercial card payments products and services. We are seeking a dynamic Product Manager, with a broad business and technology background to manage the strategy and execution of our payment services development, customer lifecycle management and support. This role involves leveraging solid product management skills, knowledge of technology and product development, partnering between the Global Product team and the regions to deliver our CAS roadmap strategy to increase adoption of commercial card payments across the globe.
Acceptance team is on a mission to build exciting products and services with rich backlog to be delivered in future. This role is positioned to drive focused product ideation and development. The product manager joining this role will have opportunity to develop payments solutions driven by innovation, new technologies, market research and industry best practices.
Role
This is a Sr. Specialist (Product Management) role for the Commercial Acceptance Solutions program within the suite of Commercial products, based out of Pune. The team supports the delivery of commercial payments products and services in a fast-paced Agile environment.
• Understanding of customer needs and expertise in product platform to develop new products and influence overall product strategy
• Develop product roadmap in collaboration with Global and Regional Product teams, as well as Engineering team members
• Manage a suite of payment products currently supporting both internal and external customers
• Design and develop requirements for our cross-functional teams. Maintain a Product Backlog, creation and elaboration and Features and Stories for Engineering teams
• Drive research efforts to understand customer needs and inform priorities and product decisions
• Measure the impact of new data features and functionality and make changes as necessary
• Lead the full product cycle from ideation to user research, design, development, launch and monitoring for product features
• Take ownership of issues, develop recommendations and execute on proposal
• Provide oversight and Product engagement of the commercial platform testing and release process to ensure product quality
Responsibilities
• Demonstrate energy and a desire to succeed, follow through on commitments and push self and others to deliver exceptional results
• Proven track record of successful product development
• Have engagement experience with a scaled agile methodology
• Maintain a Product Backlog, create Features and Stories and perform Elaborations with Engineering partners
• Interact successfully with clients, MasterCard Account Managers, Product, Technology and Operations support staff to meet the needs of our customers
• Develop deep knowledge of MasterCard Commercial Acceptance products and services as well as great understanding of larger commercial solutions suite
• Translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market
• Validate technical delivery and ensure that delivered functionality is fit-for-purpose
All About You
• Highly proactive with strong coordination and organization skills – This is important for this role
• Knowledge and experience of working with JIRA/Rally and Aha will be preferred
• Oracle database and ability to write SQL queries
• Solid analytical skills are essential, i.e. the ability to take high level requirements and drill these down into detailed functional and non-functional requirements under your own initiative
• Comfortable working at a detailed level with interface specifications, running queries, doing high level technical analysis (to be able to facilitate and drive conversations)
• Empowerment and accountability
• Committed to deliver on time and to quality
• Willingness to learn and get stuck in
• Experience working with multiple global stakeholders
• Desire to stay abreast with technology, new development tools and methods
• Excellent written and verbal communication skills – clear and concise
• Understanding of Payment domain, PCI, PII and other financial security requirements will be preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
