Senior Specialist, Production Services Application Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support to join our Foundational Solutions team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Triage, track, and resolve Incidents and Service Requests for Reconciliation applications.
- Follow ITIL Incident, Problem, Request, and Change Management processes for production support.
- Maintain and improve monitoring and alerting; respond to automated alerts to restore BAU operations.
- Perform root cause analysis and drive problem management tasks for recurring issues.
- Maintain RTB IPA automation workflows in Logan/1Desk.
- Participate in change, release, and deployment activities (daily, weekly, and weekend as required).
- Support weekend maintenance windows as part of the release/maintenance schedule.
- Participate in application DR (Disaster Recovery) and failover testing.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required.
- Operating Systems: Unix/Linux and Windows OS.
- Databases: Oracle PL/SQL and SQL Server (strong SQL skills).
- Scripting/Programming: Working knowledge of shell scripting, Perl, Java, and C.
- Virtualization: Experience with Java VMs, Linux VMs, and Windows VMs.
- ITIL: Hands-on experience with Incident, Problem, Request, and Change Management processes.
- Data/Integration: Informatica, NDM.
- Messaging/Streaming: Kafka, MQ.
- Automation/Infrastructure: IPA tools; NAS and GSLB configuration.
- Monitoring/Alerting: Moog, AppDynamics (AppD), CloudProber, Prometheus, Splunk.
- Domain: Knowledge of Reconciliation business processes is an advantage.
- Service Support: Prior HelpDesk/Service Level Management exposure is a plus.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
