R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Job Description:
R1 Major incident managers are responsible for the coordination and management of resources during a major incident. They work closely with other members of the incident response team, as well as other teams within IT and Operations. R1 Major incident managers typically work in an office environment or remote and are not required to travel. They may work long hours during and immediately after a major incident and is expected to be willing to be available 24/7. R1 major incident manager typically has a wide range of responsibilities, which can include:
- Tracking and documenting progress of each response effort to ensure that it is meeting objectives
- Communicate regularly with stakeholders to disseminate information about the response effort’s progress
- Developing plans for future responses to similar incidents based on lessons learned from previous responses
- Championing the MIM processes and identifying process improvements
Duties & Responsibilities
- To lead and coordinate the Major Incident Management process during a major incident or an unplanned event
- Ensure all stakeholders are kept informed with accurate information in a timely manner
- To work closely with the Service Delivery Manager and other key stakeholders to ensure that an effective Major Incident Management plan is in place and regularly tested/updated
- To chair the Major Incident Management bridge calls, providing clear and concise updates to all attendees whilst maintaining control of the call
- To liaise with 3rd party vendors and Clients as required to help resolve the major incident, keeping all relevant parties updated on progress
- To ensure that all MI documentation is completed in a timely manner and that lessons learned are captured and fed back into the Major Incident Management process
- To maintain the Major Incident Management log, ensuring all details are accurately recorded and filed away for future reference
- To produce regular reports on Major Incident Management activity for senior management and other key stakeholders
- To continuously review and improve the Major Incident Management process in line with best practice and feedback from customers, staff, and other stakeholders
- To provide training to new members of staff on the Major Incident Management process
- To act as the point of contact during a major incident, providing them with updates and working with them to resolve any issues they may be experiencing
- To work closely with the Service Delivery Manager to ensure that SLAs are met and exceeded
- To undertake any other duties as reasonably requested by management
Required Skills and Qualifications
- Bachelor’s degree in computer science, engineering, or related field
- 5-8 years of experience in IT
- 3-5 years of experience in incident management
- Exceptional problem-solving skills
- Strong analytical and critical thinking skills
- Excellent written and verbal communication skills
- Proven ability to work well under pressure
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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