Leads and governs testing for large-scale ServiceNow implementations across three suppliers. Plans and coordinates SIT and UAT, defines cross-supplier test scenarios, manages defects and triage, tracks resolution, prepares dashboards and quality metrics, conducts go-live readiness assessments, and coordinates test sign-offs. The role ensures testing governance, quality gates, risk mitigation, and end-to-end solution quality while serving as the primary testing contact for business, development, and vendor stakeholders.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
REQUIREMENT:
- Total experience: 7.5+ years.
- Strong experience in test management and coordination for large-scale implementation programs.
- Hands-on experience in ServiceNow testing across multiple modules and integrations.
- Strong knowledge of ServiceNow ITSM, Vulnerability Management, CMDB, and integrations with security scanners such as Qualys and Wiz.
- Experience in planning, coordinating, and executing System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Proven experience managing testing activities in multi-vendor or multi-supplier environments.
- Strong defect management experience, including defect logging, tracking, reporting, and triage coordination.
- Experience with go-live readiness assessments, quality gates, and release governance processes.
- Hands-on experience with ServiceNow Automated Test Framework (ATF) or other test automation solutions for ServiceNow is desirable.
- Excellent stakeholder management, communication, and coordination skills.
- Experience working independently in geographically distributed Agile teams.
- Strong analytical, problem-solving, and reporting skills.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- ServiceNow Automated Test Framework (ATF) Micro-Certification is mandatory.
RESPONSIBILITIES:
- Coordinate and govern all testing activities across three suppliers, ensuring requirements and quality gates are met before go-live.
- Review, provide feedback on, and coordinate System Integration Testing (SIT) activities across all suppliers.
- Define, plan, and execute cross-supplier SIT scenarios and test cases.
- Coordinate, support, and execute User Acceptance Testing (UAT) with business SMEs and stakeholders.
- Track, manage, and report defects across all testing phases and lead defect triage discussions.
- Monitor defect resolution progress and ensure timely closure of critical issues.
- Prepare sprint test reports, testing dashboards, and quality metrics for project stakeholders.
- Conduct go-live readiness assessments and coordinate formal test sign-offs.
- Collaborate with development, business, and vendor teams to ensure end-to-end solution quality.
- Ensure adherence to testing standards, processes, and governance requirements throughout the project lifecycle.
- Identify testing risks and proactively drive mitigation and resolution activities.
- Act as the primary point of contact for testing-related activities across multiple stakeholders and suppliers.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
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