Senior Staff Engineer

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Overview:

Freshworks seeks a self-motivated senior engineer to work alongside multidisciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organisation like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship, and will find it a joy working alongside you.

Responsibilities:

· As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems

· As an experienced engineer, identify and help prioritise the most critical technical debt alongside solutions and iterative plans to chip away at the debt

· As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs

· As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.

· As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.

· As a visionary, aspire to achieve and define the next generation in technical and engineering standards

· As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects

· As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures

· As a customer champion, internalise the customer’s expectations and bring a customer focus to all engineering design and implementation you own

Qualifications

· Education: Bachelor's Degree in technical field OR equivalent work experience

· A minimum of 8 years of relevant professional experience

· A minimum of 8 years of software development experience in an individual contributor role

· Experience developing software in a commercial software product development environment

· Experience working with cross-functional teams

· A polyglot in programming languages with the ability to learn new technologies as the need arises

· Experience building and maintaining software for scale

· Clear spoken and written communication

· Accomplished record of bringing significant value as an individual contributor

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.