- Batch
& Event Management
- Incident
Management
- Change
Management
- Disaster/Major
Incident Management
As a
Senior System Administrator (Role: Shift Lead) of IT Operations team, you are
expected to
· Guarantee the quality, integrity, maturity,
and service orientation towards our service consumers
· An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event
monitoring)
· Have enough awareness of the Infrastructure
& Batch environment, can assess the level of impact and capable of
addressing them
· Handle all technical escalations
· Setup the necessary procedures
& documentation
· Oversee the health of infrastructure
systems and provide
inputs towards continuous improvements
· Makes a report of shift
operations as needed
Responsibilities
& Main tasks: (During your shift window)
• Capable of executing all tasks as a “Mainframe
Batch Operator”
• Monitor different work dashboards (Eg: Batch,
Event, Incident…) and trigger appropriate actions
• Ensure, the other IT operators in your shift
take-up their job as expected (E.g., shift handover's, Clean-up tasks, open
incidents, ...)
• Ensure, the IT Operators follow the available procedures,
documentation, & knowledge base
• Provide break-fix support & act as a technical
escalation point
• Oversee the management of Batch, Incident, Event
& Change handling and required follow-up
• Deal the complaints from our customers and take
subsequent actions to improve the knowledge, work methods, etc.
• Take lead in disaster meetings and help the
stakeholders to address the issue(s)
• Up to date w.r.t the knowledge of
Infrastructure/Batch environment
• Capable to assess the criticality of given
situation and come out with alternatives
• Quickly adaptable to the ongoing changes in the
environment
• Share the knowledge/questions with team or
respective stakeholders
• Identify the needs (or problems) and trigger
relevant actions
• Provide input towards possible automation and
service/process improvements
Skills
required
Technical
• Very good understanding of ITIL V3/V4
Fundamentals
• Experience in working with the tools like BMC
Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.
• Fair knowledge of Windows & Linux Operating
Systems
• Strong Mainframe fundamentals
• Good foundation of networking concepts
• Nice to have: Knowledge & experience working
with different automation tooling within IT Operations
Behavioral
• Flexible to work in 24x7 shifts which also includes
Night and Weekend-shifts
• Very good communication & coordination
skills
• Very good team player
• Very good analytical thinking and problem-solving
abilities
• Self-driven, committed, process Oriented and
able to handle challenging situations
• Open to take-up additional responsibilities as
and when needed
Experience
· 5-10 years relevant experience working in IT
Operations domain
Education
· B.Tech, B.Sc, BCA or MCA
