Leads complex, cross-functional technology programs across engineering, architecture, product, security, infrastructure, and operations teams. Owns program planning, dependencies, risks, delivery milestones, migrations, modernization, release governance, operational readiness, executive reporting, and incident war rooms. Drives alignment, resolves blockers, improves governance and delivery predictability, and mentors TPMs and project leads.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
As a Senior Technical Program Manager, you will lead complex cross-functional programs spanning multiple engineering teams, platforms, and stakeholder organizations.
You will drive delivery from concept to production while managing dependencies, risks, schedules, operational readiness, and executive communications.
This role requires strong technical depth, exceptional program leadership, and the ability to influence across engineering, architecture, product, operations, and executive leadership teams.
All About You
Required Qualifications
5-9 years of overall career experience leading large-scale technical programs and has played a TPM role.
Proven experience delivering complex cross-functional initiatives across multiple engineering teams.
Strong understanding of distributed systems, microservices, cloud-native architectures, and event-driven platforms.
Experience managing large migration and modernization programs.
Strong program planning, dependency management, and risk management skills.
Demonstrated ability to influence without authority and drive alignment across organizations.
Strong executive communication and stakeholder management capabilities.
Experience leading production readiness, release governance, and operational execution activities.
Strong analytical and problem-solving skills.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Preferred Qualifications
Experience with cloud platforms (AWS, Azure, or GCP).
Experience with Kubernetes, Docker, CI/CD pipelines, and platform engineering.
Experience with Kafka, MQ, event-driven architectures, and high-volume transaction processing systems.
Knowledge of observability platforms, operational controls, and resiliency patterns.
Experience within financial services, payments, or highly regulated industries.
PMP, SAFe, Scrum, or equivalent certification is a plus.
Role
Drive end-to-end execution of large, complex technology programs.
Establish clear program plans, milestones, dependencies, and success metrics.
Lead planning, execution, release readiness, and production deployment activities.
Manage cross-functional delivery involving Engineering, Product, Architecture,
Security, Infrastructure, and Operations teams.
Ensure predictable delivery outcomes through proactive risk management and
execution discipline.
Develop a strong understanding of platform architecture, technical dependencies, and operational requirements.
Partner with Engineering and Architecture teams to identify delivery risks and mitigation strategies.
Drive technical readiness reviews, architecture reviews, migration programs, and operational preparedness activities.
Coordinate large-scale platform initiatives including cloud migration, resilience improvements, infrastructure modernization, and product launches.
Serve as the single point of accountability for program status, risks, decisions, and escalations.
Build alignment across senior engineering leaders, architects, TPMs, product managers, and business stakeholders.
Drive timely decisions and resolve competing priorities across multiple teams.
Provide concise executive-level status reporting and decision support.
Proactively identify and manage program risks, dependencies, and blockers.
Ensure operational readiness including monitoring, observability, deployment, rollback, and support procedures.
Lead war-room activities during critical incidents and drive post-incident learnings.
Establish governance frameworks and reporting mechanisms to improve delivery predictability.
Mentor TPMs and project leads across the organization.
Promote program management best practices and execution rigor.
Drive a culture of accountability, ownership, transparency, and continuous improvement.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
As a Senior Technical Program Manager, you will lead complex cross-functional programs spanning multiple engineering teams, platforms, and stakeholder organizations.
You will drive delivery from concept to production while managing dependencies, risks, schedules, operational readiness, and executive communications.
This role requires strong technical depth, exceptional program leadership, and the ability to influence across engineering, architecture, product, operations, and executive leadership teams.
All About You
Required Qualifications
5-9 years of overall career experience leading large-scale technical programs and has played a TPM role.
Proven experience delivering complex cross-functional initiatives across multiple engineering teams.
Strong understanding of distributed systems, microservices, cloud-native architectures, and event-driven platforms.
Experience managing large migration and modernization programs.
Strong program planning, dependency management, and risk management skills.
Demonstrated ability to influence without authority and drive alignment across organizations.
Strong executive communication and stakeholder management capabilities.
Experience leading production readiness, release governance, and operational execution activities.
Strong analytical and problem-solving skills.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Preferred Qualifications
Experience with cloud platforms (AWS, Azure, or GCP).
Experience with Kubernetes, Docker, CI/CD pipelines, and platform engineering.
Experience with Kafka, MQ, event-driven architectures, and high-volume transaction processing systems.
Knowledge of observability platforms, operational controls, and resiliency patterns.
Experience within financial services, payments, or highly regulated industries.
PMP, SAFe, Scrum, or equivalent certification is a plus.
Role
Drive end-to-end execution of large, complex technology programs.
Establish clear program plans, milestones, dependencies, and success metrics.
Lead planning, execution, release readiness, and production deployment activities.
Manage cross-functional delivery involving Engineering, Product, Architecture,
Security, Infrastructure, and Operations teams.
Ensure predictable delivery outcomes through proactive risk management and
execution discipline.
Develop a strong understanding of platform architecture, technical dependencies, and operational requirements.
Partner with Engineering and Architecture teams to identify delivery risks and mitigation strategies.
Drive technical readiness reviews, architecture reviews, migration programs, and operational preparedness activities.
Coordinate large-scale platform initiatives including cloud migration, resilience improvements, infrastructure modernization, and product launches.
Serve as the single point of accountability for program status, risks, decisions, and escalations.
Build alignment across senior engineering leaders, architects, TPMs, product managers, and business stakeholders.
Drive timely decisions and resolve competing priorities across multiple teams.
Provide concise executive-level status reporting and decision support.
Proactively identify and manage program risks, dependencies, and blockers.
Ensure operational readiness including monitoring, observability, deployment, rollback, and support procedures.
Lead war-room activities during critical incidents and drive post-incident learnings.
Establish governance frameworks and reporting mechanisms to improve delivery predictability.
Mentor TPMs and project leads across the organization.
Promote program management best practices and execution rigor.
Drive a culture of accountability, ownership, transparency, and continuous improvement.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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