Senior Technical Program Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We are seeking a Technical Program Manager for our Service - Operational Insights team to lead and coordinate customer-focused projects, platforms, and infrastructure initiatives. The ideal candidate is passionate about enhancing customer experiences, highly motivated, analytical, detail-oriented, and possesses an entrepreneurial mindset.
Role• Project Management: Plan and oversee a portfolio of related technology projects from start to finish, ensuring successful delivery.• Customer Focus: Prioritize customer experience, streamline build and delivery processes, and address key challenges.• Technical Expertise: Understand the design approaches, technologies, and business/technical requirements for the solutions being developed.• Cross-Team Collaboration: Work with multiple scrum teams, align dependent organizations, and resolve blockers to keep projects on track.• Stakeholder Communication: Provide clear, concise updates to senior leadership and stakeholders, escalating issues when necessary.• Risk Management: Identify, assess, track, and mitigate risks and issues at various levels.• Vendor Partnerships: Collaborate with vendors on technology and user experience components, aligning on implementation plans and roadmaps to boost development efficiency.• Trade-Off Decisions: Support customers and engineering teams in balancing business goals, technical strategy, customer experience, and system maintainability.• Performance Monitoring: Regularly review metrics and implement new data-driven methods to ensure alignment with organizational goals.
All About You• Education: Bachelor's degree or equivalent experience/education required; PMP certification preferred.• Experience: Proven expertise in strategy, planning, and project management across various methodologies (e.g., Waterfall, Agile, SAFe).• Communication: Strong, clear, and precise written and verbal communication skills to engage diverse stakeholders.• Industry Knowledge: Familiarity with Mastercard and the card payments industry is a plus.• Skills: Exceptional organizational, multitasking, and negotiation skills; adaptable to change with a track record of building internal and external relationships.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.