Who we are
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.
What we’re looking for
A Senior Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.
What you’ll do
- Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success
Requirements
What you should have
- 8+ years of experience in relevant positions.
- Strong knowledge of Linux system operation & troubleshooting - MUST
- Excellent troubleshooting techniques to analyze and validate issues
- Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
- Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security - MUST
- Experienced in customer care working with CRM systems - MUST
- Ideally, experience with Microservices and Containers and Kubernetes
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
Advantages:
- Knowledge in database SQL querying and database administration
- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
- Experience working directly with ISPs, mobile operators, cable operators
If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!
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