Responsible for ensuring customer outcomes are met in collaboration with the hub terminals (in scope). Key player in integrator strategy, with a holistic understanding of roles & responsibilities of all actors involved in the port complex in delivering business outcomes.
We Offer
A dynamic and supportive environment that fosters growth and development. At Maersk, you will have the chance to collaborate with a diverse team of professionals, and make a significant impact in the industry.
Key responsibilities
Running The Business
•Lead the customer and operational experience to the terminal assigned.
•Connect our customers as per contractual delivery promise (Dp1/3 and 10) n conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
•Overall accountable for the port complex performance (terminal / towage / pilots / agents / etc.) and building relationship in driving value and optimizing cost to serve.
•Lead execution planning (2-4 weeks) and design planning (3 months) with all teams to ensure customer outcomes & asset capabilities are secured.
•Lead yard and gate strategy with Area and Fulfilment teams to ensure terminal fluidity and cargo velocity through the port complex is maintained.
•Ensure asset turnaround and connections as per specs. Investigate root causes for deviations to plan and adopt measures to avoid recurrence.
•In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and leads the coordination locally with various stakeholders (agents / authorities / etc.)
Improving The Business
•Understand customer pain points / experience (delivery touchpoint) through the port complex and works with stakeholders (internal / external) in driving improvements.
•Supports the Area Business Plan in finding growth opportunities in collaboration with the terminal partner.
Accountable for
•Terminal Performance Dashboard (productivity / asset performance & customer outcomes)
•Operational health of the port complex / customer and cost outcomes.
Key metrics
•Key Customer Metrics (Hubs / GW)
•Key Terminal Health Metrics
•Terminal OPEX, Behavioral and Unit cost
•Asset Utilization
Key interpendencies
Internal stakeholders
•Ocean / Feeder and Service Fulfilment
•Procurement & Finance
•Area CX/Product Management
External stakeholders
•Terminal Management
•Senior Government bodies / authorities
•Pilots / Towage / Agents
What we are looking for
•A minimum of 5-7 years of experience in the industry
•Leading with customer empathy & driving results through others.
•Strong stakeholder management skills.
•Independent decision making in high pressure environment
•Comfortable with digital and data
•Lean practitioner
We look forward to receiving your application!
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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