Senior UX Designer

Your impact
As a Senior UX Designer, you will act as a passionate advocate for the user, skilled in envisioning the ideal solution and the journey to achieve it in iterations over time.
In this role, you will collaborate with other designers, product managers, and engineers to evolve our passenger-facing in-air web portal and the tools that support it. You will conduct research and lead sessions with airlines and passengers to understand how our products are used in context, capturing ideas on how to improve them. After partnering with product and engineering to determine business value, you will work with Agile teams to create concepts to help scope the effort and outcome. Along the way, you will check-in with peers, stakeholders, and end-users. As development progresses, you will refine the designs based on learnings from technology and business, while maintaining focus on the user benefits.
We are a small team so you are expected to be self-directed and reliable. We are also a tight-knit group that collaborates in creating the best experience for our users, making sure all our designs fit together in a cohesive suite of tools.
What you will do

• Design concepts, wireframes, high-fidelity mockups, copywriting, and prototypes. Deliver UX assets for development.
• Provide feedback and guidance to other designers on their work.
• Maintain a deep understanding of passenger behavior and how it varies in flight by conducting user research, stakeholder inquiries, and applying other user and task analysis methods.
• Use quantitative and qualitative data to validate software releases to achieve intended goals.
• Partner with product management throughout the Scaled Agile Framework lifecycle.
• Write features and stories, incrementally validate benefit hypotheses, and develop product roadmaps.
• Support development planning efforts by creating and explaining concepts, refining stories, and estimating work remaining while highlighting any risks to completion.

Your required experience/skills

• 4-8 years of experience as an UX designer, interaction designer, experience designer, product designer or similar role.
• Ability to build out design concepts using Figma, Sketch, or similar design applications.
• Experience writing, conducting, and reporting on face-to-face and remote usability tests, and other qualitative research methods.
• Strong understanding of current web/mobile standards and conventions.
• Portfolio showcasing work across different industries and user bases.

Your success in this role will look like:

• Strong verbal and written communication skills.
• Experience working in an on-shore/off-shore environment and reporting to remote leadership.
• Familiar with agile development methodologies and experience working with agile teams.
• Experience and desire to work in a highly collaborative and transparent environment.

It would be nice if you had:

• BA or MA in design field.
• Airline or travel industry work experience, especially Inflight Connectivity and Inflight Entertainment.
• Experience in global design, localization, and accessibility.

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law .
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled