At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Role You'll Play
As a Senior UX Researcher focused on Payments and International Experiences, you’ll shape the way Mindbody builds products for wellness businesses around the globe. You’ll lead strategic research that uncovers user needs, aligns cross-functional teams, and drives product decisions that are both innovative and inclusive. This is a high-impact role where you’ll balance deep discovery with agile iteration, all while helping grow a culture of curiosity and insight across product, design, and engineering.
- Own and shape the research roadmap for payments and international experiences, aligning with product and design leads across India and global teams
- Translate ambiguity into clarity by leading foundational, generative, and evaluative research that informs roadmap priorities and user-centered strategies
- Partner deeply with cross-functional stakeholders to embed research into every phase of the product lifecycle, from discovery to launch
- Bring research insights to life with compelling storytelling, data synthesis, and clear recommendations that influence teams and leaders
- Facilitate workshops and sprints that integrate user insights into product thinking and spark collaborative decision-making
- Mentor teammates and empower others to conduct effective research within a defined scope, helping scale the impact of the research function
- Use a mixed methods toolkit—from in-depth interviews to usability testing to survey design—with flexibility and precision
- Leverage AI and automation to streamline workflows and focus your time on high-value, strategic research
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Experience You Bring:
- 5+ years of experience as a UX researcher working across complex digital products; strong proficiency in mixed methods is essential
- Demonstrated expertise designing and executing research using tools like Dovetail, Zoom, Alchemer, SQL, or Python—and a willingness to adapt and learn new platforms
- Confident presenting to a range of audiences, from cross-functional teams to senior leaders, tailoring messaging to maximize clarity and impact
- Experience working in payments, compliance, international product development, or other regulated industries is a plus
- Adept at synthesizing insights from diverse data sources to create strategic clarity and influence product roadmaps
- Skilled in mentoring and enabling others in research practices, contributing to team growth and excellence
- Excited by complexity and driven to advocate for user needs in fast-paced, evolving environments
- Deep understanding of product thinking and how research shapes outcomes—not just experiences
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
