MassMutual India
ServiceNow Discovery Engineer, Senior Associate, Technology Operations
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- ITSM & ITOM modules and respective integrations
- ServiceNow platform management and coordination
- Operational experience with ITSM tools
- Configuring, managing, and optimizing the ServiceNow Discovery module to automatically identify, track, and map IT assets across an organization's network
- Manages ServiceNow Discovery and ServiceNow Service Mapping.
- Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
- Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
- Establishes and maintains discovery schedules.
- Monitors discovery and service mapping results, reconciling and addressing any anomalies.
- Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
- Participates in platform upgrade planning, testing, and validation.
- May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
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