This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you
Responsible for the overall management of a service segment of significant scope and complexity at the worldwide level.
Includes but is not limited to Design, Development, Implementation and Governance of Process and/or Capability lifecycle,
revenue growth programs through the appropriate routes to market with focus on Services Quote to Cash Processes. Includes
but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Looks for opportunities to utilize Agentic and Generative AI to drive process automation and simplification.
Works on problems of diverse complexity and scope. May act as a project leader providing direction to team activities and facilitates
information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle
most unique situations. May seek advice in order to make decisions on complex business issues.
In this role the primary focus will include management of one of the Services Quote to Cash Process & Capabilities, audit remediation, and process
improvement for the Operational Support (OS). These processes could include the following details:
Process Definition & Documentation:
• New Business Quoting
• Amendments
• Order Booking
• Renewals
- Global Deals
- Education Services
• Billing & Invoicing
• Customer Master
• Project Support
• Testing
- Order Recognition
- Sales/Partner Compensation
• Training & MOC
What you’ll do:
- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies,
end-to-end service delivery and sales readiness and associated processes.
•Represents services on product or solution core teams and provides service requirements into product development
stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Collaborates with regions/WW regarding service and support planning, implementation and performance.
• Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate
services added value.
• Leads key business initiatives in support of operational or financial improvement
What you need to bring:
• Typically, 5+ years to establish proven track record in directly related business.
• Typically, first level university degree or equivalent work experience; advanced degree is a plus.
Knowledge and Skills:
- Exposure and understanding of Agentic and Generative AI use in Operational processes
- Exposure to development of automation tools using bots
- Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to
end processes, tools, and routes to market.
• General technical understanding of products and services
General knowledge and experience with Services S4 platform and other boundary applications such as Services CPQ, Renewtrak, Salesforce.com
• Problem detection and analysis of root cause.
• Leads teams to achieve results.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Moderate level of planning, project management and change management skills.
• Proficiency with Process Improvement techniques.
• Good communication skills.
• Influence within same team and level.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Sales OperationsJob Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
