Site Reliability Engineer, AVP

Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• We're offering this role as associate vice president level

What you'll do

As a Production Analyst, you’ll be responsible for system performance & uptimes, IT Digital operations, maintaining and enhancing systems’ operational efficiency along with focus on deployment automation and system optimization, ensuring consistent performance and reliability. The candidate must have robust hands on problem-solving technical skills and a strong desire to implement scalable and sustainable technological solutions.

• Anchor & provide strategic direction regarding technologies & solutions in Digital operations. Lead infrastructure & application builds & technical maintenance along with the core engineering & delivery teams.

• Custodian of SRE SLO, SLI & Error Budgets. Application scalability & optimization: Assist in designing and implementing scalable, highly available system architectures to handle increasing loads and user demands without compromising performance.

• Creating and optimizing CI/CD pipelines to automate testing and deployment processes, reducing the time from development to production and ensuring consistent quality control.

• Designing, Monitoring & Responding to system alerts, Monitoring system performance, identifying bottlenecks, and executing optimization & permanent fixes.

• Managing incident response protocols, including on-call rotations. Conducting post-incident reviews to prevent recurrence and refine the system reliability framework.

• Provide primary operational support and engineering for multiple large-scale distributed software applications. Collaborate with development operations staff to create, monitor, and troubleshoot the system infrastructure.

• Increase system resilience and serve larger customer volumes with expert-level coding, bulletproof release, and change management skills. Improve automation and increase the system’s self-healing capability.

• Collect operating system data and report performance metrics to stakeholders. Manage cloud and database system maintenance, debugging production issues as they arise.

• Ensuring the effective and seamless integration of security policies and practices to DevOps workflows to reduce overall risks and deliver products and services on time.

• Implement the E2E automated VAPT for any new or existing application. Reduce the planned deployment downtime by ensuring robust CI/CD setup by 50%.

• MTTR (Mean time to recovery) to less than 2 hr for any major issues. MTTD (Mean time to detect) to less than 5 min with help of automated tools & methods.

Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience including platform, technology, products and domains.

• You'll have 12+ years of strong experience in DevSecOps & SRE experience in production support.
• Proven experience in managing large-scale distributed systems and understanding the principles of scalability and reliability.
• Ownership of DevOps DORA metrics, SRE TOIL reduction – with automation.
• Experience in security tools like SAST, DAST, container security, understanding of Node.js, React.js, JAVA, Oracle, IDMC, experience in Infra as Code like Terraform, CloudFormation.
• Experience in container technologies like Docker, Kubernetes, OpenShift. Must have knowledge of DevSecOps tools like Git, Maven, Selenium, Jenkins, Ansible, Security Tool
• Anyone of the Monitoring tools knowledge Geneos, Nagios, Prometheus, DynaTrace, AppDynamics, DX-APM, SPLUNK.
• Scripting Knowledge: UNIX Shell, (Python groovy, YAML ((good to have)).
• Experience and understanding in at least one cloud provider like AWS, Azure etc. On demand Infra provisioning – environment spinoffs – environment cloning – EKS, IAAC
• Working hands-on knowledge of configuring SLA, SLO, SLIs and infra + business rules/logics in AppDynamics, AWS CW, PingDom, DataDog, Tivoli etc (APM – preferably).
• Understanding network protocols, load balancing, and firewall management for secure and efficient network operations.

Hours

45

Job Posting Closing Date:

20/04/2025