About the Job
We’re seeking an Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hat’s software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting these services. Creating/Maintaining service monitoring, improving automation, upholding security best practices and responding to various service situations will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team supports, and executing remediation plans if the SLOs are not met.
In this role, you will be expected to respond in a timely manner during a service outage and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping Red Hat to produce world-class open source software.
What you’ll do
Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations.
Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams
Collaborate on incident retrospective reviews and corrective items implementation
Configure and maintain service infrastructure
Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes
Coordinate your actions with other Red Hat teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations
Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem
Work with service owners to co-define and implement SLIs and SLOs for the services you’ll support, ensure those are met and execute remediation plans if they are not
What you’ll bring
Experience with OpenShift administration
Linux administration expertise
General knowledge of AWS technologies
Experience with CI/CD platforms like Tekton and Pipelines as a code, optionally GitHub Actions or Jenkins
Experience with automation services like Ansible or Terraform
Knowledge of open source monitoring technologies (Grafana, Prometheus, OpenTelemetry)
Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team
The following skills will be considered a plus:
Previous experience with SRE model
Experience with software development using Python or GoLang
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
