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Business Unit:
MEDHOST provides market-leading enterprise, departmental, and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based clinical, financial, and operational systems, including YourCare Everywhere®, a robust consumer health and wellness engagement platform. Our wide range of services—including hosting, outsourcing, marketing, and consulting—is transforming how clinicians and hospital leaders operate and collaborate, driving measurable operational, clinical, and financial improvements in healthcare IT.
Job Summary:
The Software Deployment Upgrade Analyst is responsible for overseeing and executing software system upgrades, ensuring they are performed efficiently, accurately, and with minimal disruption to customer environments.
Primary Functions:
- Stage EDIS release upgrades and verify versions.
- Upgrade EDIS test servers and perform production upgrades for MEDHOST EDIS customers.
- Conduct post-upgrade validation checks (e.g., server reboots, service status).
- Troubleshoot EDIS test server issues and collaborate with escalation resources.
- Coordinate upgrade activities across teams and stakeholders.
- Monitor dayend before and after release upgrades.
- Perform pre-installation checks and respond to upgrade-related inquiries.
- Monitor upgrades via the version control panel.
- Escalate issues to development or appropriate support teams.
- Maintain detailed records in Salesforce, including upgrade tasks, errors, timestamps, and locks.
- Manage contract document uploads and validations as needed.
- Send enterprise release images and conduct preloads.
- Restart Linux services or servers during US CST overnight hours when required.
- Address software deployment case backlog.
- Manage team email and shared inbox in a timely and accurate manner to ensure customer satisfaction.
- Collaborate with management on project execution.
- Attend relevant MEDHOST or job-related training sessions.
- Work flexible hours, including nights, weekends, and holidays.
- Perform additional duties as needed to support MEDHOST clients.
Work Mode: Remote
Shift Timings: 10:30am to 7:30pm IST - Tuesday to Saturday
Location: Remote
What We Are Looking For:
- 3-5 years of experience with IBM iSeries/AS400 (training available but strongly preferred).
- Familiarity with Linux and Tomcat services.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and IIS.
- Preferred experience in Microsoft Server and SQL Server administration.
- Ability to maintain confidential information.
- Strong customer service orientation with a sense of urgency and escalation capability.
- Eligible background per company hiring standards.
What Would Make You Stand Out:
- MEDHOST Customer Support experience is a plus.
Soft Skills/ Behavioural Skills:
- Strong critical thinking and proactive approach.
- Excellent written, verbal, and proofreading skills.
- Detail-oriented, well-organized, and capable of multitasking.
- Flexible, professional, and calm under pressure.
Benefits:
- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more!
