What this Job Entails:
The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.
Scope:
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles and Responsibilities:
Help to provide administration, development, and application support for end users
Assist in the design, develop, code, test and debug system software
Review code and design
Assist with configuring and integrating third-party software components and technologies
Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies
Provide limited after hours and on-call support as needed
Assist with review and development of test documentation
Work with stakeholders and cross-functional teams on projects and initiatives
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Understanding of various development programs
Ability to quickly learn customer support processes, tools and techniques
Excellent communication skills in English (both speaking and writing)
Ability to collaborate and work remotely including use of communication tools
Ability to multi-task and self-organize including prioritization of activities
Understanding of using monitoring systems
Attention to detail
Preferred Qualifications:
Familiarity with system administration
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
