Responsibilities:
Design, build, and maintain features for the Admin Center and AI-powered Admin Copilot that enhance the daily experience of account administrators.
Develop high-quality, scalable frontend solutions using JavaScript, TypeScript, and React, while contributing to backend services built with Java or similar technologies.
Integrate and optimize Large Language Model (LLM)–based features, enabling intelligent workflows and automation for admin tasks.
Collaborate closely with cross-functional teams Product Management, Design, and AI Engineering to drive customer-impacting feature development.
Own components end-to-end, from technical design to deployment, monitoring, and iterative improvements, ensuring reliability and performance of the platform.
Must-Have Skills and Experiences
6 to 8 years of professional experience as a fullstack or frontend-focused software engineer.
Strong proficiency in JavaScript, TypeScript, and React.
Hands-on experience in backend development using Java or similar object-oriented languages.
Exposure to or direct experience implementing AI/ML or LLM-based features in production systems.
Demonstrated ability to design scalable, maintainable, and user-centric solutions.
Excellent problem-solving, analytical, and collaboration skills, with a proactive and autonomous work style.
Nice-to-Have Skills
Experience with cloud platforms (Azure, AWS, or GCP).
Familiarity with prompt engineering, vector databases, or orchestration frameworks for AI agents.
Understanding of accessibility, performance, and security in enterprise-grade applications.
Experience working with internal platforms or extensibility frameworks.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
