The Solution Engineer will collaborate with regional sales teams to convert prospects to customers by preparing and delivering technical product demonstrations, responding to customer inquiries, and conveying customer requirements to product management. This role also involves advocating for Freshworks' product solutions through presentations and engaging with internal teams to achieve sales goals.
Job Description
- Work with our regional sales teams to convert prospects to customers
- Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
- Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
- Respond to various functional and technical customers questions and requirements
- Collect, assess and convey different customer requirements to central product management
- Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
- Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goal
Qualifications
- Minimum 3 years in Solution Engineering or in any technical role is a plus.
- Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
- You should be capable of working on a cross-functional team to solve business & tech problems.
- You must possess solid verbal, written, presentation and interpersonal communication skills.
- You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
- A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.
- We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.
- Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem
- Flexible to work in the US or UK timezone
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Freshworks Chennai, Tamil Nadu, IND Office
Global Infocity, Block B 40 MGR Road, Chennai, India, 600 096
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