Solution Support Engineer

Solution Support Engineer

Important Information

Location: Chennai

Experience: 5 years

Job Mode: Full-time

Work Mode: Hybrid 

Job Summary

 Looking for technical application support engineer, responsible to provide end to end support for the business applications within the organization. Assisting with systems integrations. Managing day to day tickets and query raised by Ops/Business team and resolutions is kept up to date. Maintaining and updating technical documents and procedures.

 Responsibilities and Duties

   Provide technical support to clients and resolve issues related to the application.

  Collaborate with cross-functional teams to ensure timely resolution of issues.

  Maintain a thorough understanding of the application and its components.

  Ensure adherence to service level agreements (SLAs) and customer satisfaction.

  Identify opportunities for process improvement and implement solutions to enhance efficiency.

 Qualifications and Skills

 Must Have: Linux, SQL and ITIL process

Nice to have: Splunk, CI/CD tools

Total of experience: 3-8yrs

Hybrid/ Onsite - Hybrid

Work Result: Agreed deliverables

Skill Area: Other

Technology: Other

Proficiency - Technology: Basic

Secondary Skill Area: Infrastructure

Secondary Technology: Infrastructure Monitoring

Proficiency - Secondary Technology: Basic

Other Skills: Java, Linux and Oracle/postgres DB

Role-specific Requirements

Identify opportunities for process improvement and implement solutions to enhance efficiency.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.