SQ2C Long Tail Specialist for West India

SQ2C Long Tail Specialist for West India

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

HPE Operations is an innovative IT services organization that provides the expertise to advise, integrate, and accelerate customers’ outcomes from their digital transformation journeys. Our teams collaborate closely to transform insight into innovation. In today’s fast-paced, hybrid IT environment, operating at business speed requires overcoming IT complexity and aligning actions with emerging opportunities. By deploying the right technology, we help organizations respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Title: West IN Long-Tail Specialist

The Long-Tail Specialist works closely with sales teams, customers and partners, as well as business and operations stakeholders to enhance installed-base renewal execution across the service lifecycle and deliver an excellent customer experience. This role is responsible for identifying and driving new growth opportunities through new solutions, additional services, and product offerings, and for proposing appropriate HPE service solutions to customer and partner representatives for further action.

What you’ll do:

• ​Following HPE compliance and process rule, the Growth Support Specialist develop, implement, and utilize various processes/digitalization tools to enable the sales lifecycle and drive selling efficiency (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions), report and analyze order pipeline, bookings, and order forecasting to ensure business health management
• Skills Required:
• Bachelor’s or master’s degree in business management or equivalent
• Typically, 2-5 years’ experience (Sales, Sale operations, customer relations, financial management, procurement)
• Compliance mindset, in-depth understanding of HPE policy & process.
• Proactive and can-do attitude, embrace the challenge.
• Customer-centric mindset to drive excellent sales/customer/partner experience
• Strong written and verbal communication and negotiation skills. Capable of articulating compliance/process/business case and provide cogent proposal/inputs to customer/partner.
• Good storyteller. Leverage the expertise in HPE portfolio/process/compliance to structure, position and present HPE service solution to customer/partner.
• Strong knowledge in business lifecycle, sales processing system/tools, and practices
• Ability to apply analytical, statistics and problem-solving skills
• Familiarity with reviewing and interpreting client agreements

• Languages
  • Advanced local language skills (Hindi is mandatory and Marathi is plus)
  • Advanced English
• Tool Proficiency
  • Advanced Microsoft Office 365
  • Advanced SAP Knowledge
  • SFDC Knowledge

What you need to bring:

​

• Strong partnership with Installed Based Sales/Installed Based Account Specialist to renew and grow Long tail renewal & conversion Opportunities.
• Focus on account management, renewals, and new business expansion.
• Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)
• Ownership of conversion of Support Services and upsell of warranty only.
• Manage process required activities (i.e, WebMarms, Opportunity Review, Legal, Campaign Codes, etc.)
• Own Internal & External customer engagement
• Ownership for end-to-end, on-time Renewal & Conversion
• Proactive Partner/Customer activities: Welcome package, courtesy calls, set clear customer expectations.
• Forecast renewals in Salesforce for Long-Tail space and follow up with Customer/Partner for closure of Opportunity.
• Maintain updates in SFDC and disposition for HPE Services Customer Operations team.
• Creating and maintaining strong 1 to 1 relationship with the Partner/Customer, point of contact for HPE Services

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Sales Operations

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.