Sr Analyst, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet Our Team
The Crypto team at PayPal is responsible for driving the company's digital assets strategy, including the growth and adoption of PYUSD, PayPal's stablecoin across domestic and international markets. We operate with a startup mentality inside a global platform, moving fast across product launches, blockchain integrations, regulatory milestones, and strategic partnerships. Our Business Operations function ensures the team stays aligned, accountable, and well-resourced as we scale. You'll join a small but mighty operations team that partners directly with senior leadership and touches every part of the Crypto business.

Job Description:

Essential Responsibilities:

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business processes.
• Determine appropriate actions while considering alternative solutions.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Create, analyze, maintain, and report on performance measures and key performance indicators (KPIs).

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You Need to Know About the Role

PayPal's Crypto team is seeking a Business Operations Analyst to drive the operational foundation of one of the company's highest-priority growth areas. In this role, you will own procurement operations, budget management, vendor contracting, and cross-functional operating rhythms across the Crypto organization. You will be the connective tissue between Finance, Legal, Engineering, Product, Business Development, and Commercial Operations, ensuring the team operates with precision, transparency, and speed.

This is a high-impact, high-visibility role that sits at the center of how the Crypto business runs day to day. You'll build and own the systems, processes, and reporting that leadership depends on to make decisions and execute at scale.

Your Way to Impact

• Build and own a centralized procurement operation that ensures all Crypto vendors are onboarded, invoiced, and paid accurately and on time, eliminating friction and payment escalations.
• Deliver reliable monthly Opex reporting that gives leadership clear visibility into budget health, enabling smarter resource allocation and planning decisions.
• Proactively manage the contract renewal pipeline so that no vendor agreement lapses or creates risk keeping Legal, BD, and Brand aligned well ahead of deadlines.
• Establish and run the operational cadences that keep Product, Engineering, Commercial Ops, and BD in sync turning meetings into outcomes with clear accountability and follow-through.
• Create the operational infrastructure (dashboards, trackers, workflows) that allows the Crypto team to scale without losing visibility or control.

In Your Day-to-Day Role You Will Be Responsible For

Procurement & Vendor Operations

• Managing the end-to-end procure-to-pay lifecycle for Crypto vendors: purchase order creation, invoice processing, goods receipts, and payment tracking.
• Serving as the primary liaison between Crypto vendor partners and PayPal's Procurement and Accounts Payable teams.
• Maintaining a centralized vendor tracker with contract terms, renewal dates, cumulative spend, and payment status across all active engagements.
• Identifying and resolving payment discrepancies, invoice holds, and PO issues proactively.

Opex Budget Management

• Tracking and reporting on the Crypto team's operating expense budget on a monthly basis, surfacing variances and trends to leadership.
• Partnering with the assigned Financial Analyst to ensure accurate budget allocation, accruals, and forecasting across cost centers.
• Preparing monthly budget summaries and quarterly outlook reports for inclusion in Monthly Operating Reviews and leadership updates.
• Supporting annual planning cycles by gathering historical spend data, modeling forward-looking scenarios, and documenting assumptions.

Contract Lifecycle Management

• Proactively managing the contract renewal pipeline, initiating renewal processes 90+ days ahead of expiration to prevent service gaps.
• Coordinating cross-functionally with Legal, Business Development, Brand, and Compliance to move contracts through review, redlining, and execution.
• Maintaining a contract repository with key metadata — effective dates, auto-renewal clauses, termination windows, SLAs, and spend caps — and providing regular status updates to stakeholders.
• Preparing spend analyses, usage summaries, and competitive benchmarking to support negotiation strategy.

Operational Rhythms & Cross-Functional Coordination

• Owning recurring operating cadences across Product, Engineering, Commercial Operations, and Business Development — including agenda preparation, action item tracking, and follow-up accountability.
• Maintaining and improving operational dashboards and trackers in Confluence, SharePoint, and JIRA that provide leadership real-time visibility into team health and execution.
• Driving process improvements that reduce administrative burden, improve cycle times, and increase transparency.
• Supporting preparation of executive-level materials for Monthly Ops Reviews, Quarterly CEO Staff Updates, and other leadership forums.

What Do You Need to Bring

Required

• 3–5 years of experience in business analysis, business operations, finance operations, or procurement within a technology or financial services company.
• Strong working knowledge of procure-to-pay processes including purchase orders, invoicing, goods receipts, and accruals.
• Experience managing operating budgets, tracking expenses, and partnering with Finance teams on reporting and forecasting.
• Proficiency with Excel/Google Sheets (pivot tables, VLOOKUPs, data modeling), Confluence, JIRA, and SharePoint.
• Excellent organizational skills with a demonstrated ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Strong written and verbal communication skills with comfort preparing materials for senior leadership audiences.
• A proactive, ownership-driven mindset — you don't wait to be told what needs to happen next.

Preferred

• Experience in fintech, payments, or cryptocurrency/blockchain industries.
• Familiarity with ERP and procurement systems such as SAP Ariba, Coupa, or Oracle.
• Experience supporting contract management or working closely with Legal and Compliance teams.
• Exposure to program management methodologies and cross-functional coordination at scale.
• Comfort working with ambiguity and building processes from scratch in a high-growth environment.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.