Company Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Roles and Responsibilities
Invoice Processing
1. Process all invoices assigned within the required Turn-Around-Time
2. Statement Reconciliations • Initiate follow up for the parked documents
3. Reversals and corrections of incorrect posted invoices
4. Handle the Blocked resolutions
5. Processing all recodes received
Payments
1. Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report
2. Performing audit for payment proposal list and payment exception list
3. Getting the identified errors corrected for final payments list approval from market before completing it
4. Forecasting the payment value to treasury team
5. Maintain Payment Transit Evidence for audit compliance
Vendor Master
1. Research and Setup/Update/edit vendor accounts in the System
2. Follow up with the requester/vendor for discrepancy
3. Track all the Work-in-progress creations/modifications in the follow up tracker
CRC
1. Review "Level 1_Pending" cases
2. Follow-up on "Level 2_In-Progress" cases every alternate day
3. Follow-up on "Level 2_Pending" cases every alternate day
4. Filling in all the fields while case creation
5. Close Resolved cases
6. Researching & responding the newly assigned emails
7. Creating cases for the Emails
received
Qualifications
Good experience into Accounts Payables with any FNA background
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
