The Sr. Associate reviews enrollment requests, verifies eligibility, inputs data, responds to inquiries, audits for discrepancies, and ensures compliance with policies and SLAs.
Description and Requirements
• Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
• Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
• Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
• Respond to requestors in a timely manner within TAT
• Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
• Terminate employee enrollments
• Auditing to find keying discrepancies
• Partner with key stakeholders to assess root cause and resolve escalations
• Ensure SLAs are met
• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
• Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
• Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
• Respond to requestors in a timely manner within TAT
• Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
• Terminate employee enrollments
• Auditing to find keying discrepancies
• Partner with key stakeholders to assess root cause and resolve escalations
• Ensure SLAs are met
• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Cbs
Cdf
Groupfacts
Uis
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