Job DescriptionRole – Senior Director (Backend Operations)Reports to – Senior Vice PresidentLocation – NCRR1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.Position Summary:The incumbent will be responsible for Backend Operations India Operations for one of the clients at R1 India. The Senior Director provides strategic and trusted partnership to the Services team at R1 India, that will enable successful execution of our aggressive enterprise strategy. The incumbent plays a pivotal role in ensuring growth of the Backend Operations portfolio while building an overarching roadmap that supports all key strategic initiatives that are critical to executing our business strategy. The incumbent ensures that the Organization builds a strong foundation that is rational, operationally robust, and well-governed.1. P&L Management: Work closely with Finance team to stay on top of expenses occurring while calculating Loaded Labor Rate (LLR) which is required to be maintained which is set by the Executive Leadership team.2. Driving Company Values & Vision: As Part of the Executive Leadership team, the incumbent will ensure the Backend Operations span is aligned with the end goals and values of the organization.3. Leadership/Coaching: Provide overall leadership to teams and day-to-day leadership to all and not limited to Direct Reports (DRs) only within the span. The incumbent will coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, foster a positive work environment. The incumbent will develop and maintain a productive working relationship with DRs in the span of control, setting a positive example for their working relationships with their teams.4. Career Development/Performance & Dialogue: The incumbent will set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.5. Continuous Improvement: The incumbent will Identify, Strategize & approve process changes to improve customer experience. The incumbent will maintain in-depth knowledge of client needs by promoting and maintaining a positive, professional image of R1 RCM. The incumbent will participate in special projects as directed by Executive Leadership.Key duties & Responsibilities: -The Candidate will head a span in the range of ~1000 FTEs. The span can vary depending upon process complexity, future growth, and stage of business.- Be the point of contact for all critical/strategic projects across Backend Operations in India .- Identify and lead projects of high impact within the business to improve MIS, Quality, and other operational efficiency/productivity projects.- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.- P&L knowledge and management by keeping close watch on LLR.- Client relationship management & manage delivery of client’s expectations outlined in the scope of work.-Manage delivery of client’s expectations outlined in the scope of work.-Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.- Ensure achievement of SLAs across the business unit with no revenue shrinkage.-Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.Additional Responsibilities: -The incumbent will be responsible for driving the Culture, Vision and Mission of the Organization within Backend Operations, India .- Identify growth opportunities and skillset deficient in our current mid-management leaders and prepare them for growth and promotion.Qualification: 1.A Bachelors/master’s equivalent degree Experience, Skills, and Knowledge2.Overall 15 + years of total work experience .3.Last 10 years (Min) in the US Healthcare industry, preferably in Revenue Cycle Management and 4+ years as a strategic leader leading overall business operations.4.Possess experience in working across global delivery models.5. Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek additional resources internally or through partners to quickly knock down barriers and execute.6.Effective communicator. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.7. Superior relationship management skills: ability to influence and engage direct and indirect reports and peers, as well as effectively operate within a matrix organization.8. Demonstrated ability to work collaboratively with leaders within the firm to develop and execute plans.9. Ability to think creatively and work through a matrix organization, managing multiple stakeholders.10. Ability to mentor, coach and provide appropriate guidance/direction/feedback to the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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