Sr. Infrastructure Support Analyst, Senior Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. 

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT YOU’LL DO

The Sr. Network Administration Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments.

• Installation and Configuration: Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls.

• Cloud Support: Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways.

• Troubleshooting and User Support: Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues. Coordinating with other IT teams or vendors as needed to resolve issues.

• Network Monitoring and Optimization: Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency.

• Network Backup and Recovery: Assisting with network backup and recovery operations, as well as disaster recovery planning and testing

• Maintaining Documentation: Keeping detailed records of network configuration and changes, as well as create and update network diagrams

• Perform all other duties and activities as required.

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT YOU’VE DONE

QUALIFICATIONS/REQUIREMENTS

Education and Work Experience:

• Bachelor's degree or higher or equivalent additional years of experience

• 4+ years of relevant network administration experience in a corporate environment

• 2+ years of Azure cloud network experience

• 2+ years Hands-on Zscaler experience

• Must be willing to travel from time to time to various offices in order to complete projects. 

• Detail oriented with excellent technical, verbal, and written communication skills. 

• Proficiency in English. 

• Ability to work well under pressure. 

• Great at organizing, prioritizing, and multitasking. 

• Ability to collaborate with internal and external technology partners. 

• Must be able to complete complex projects with minimal to no supervision. 

• Strong troubleshooting and diagnostic skills 

Other Requirements:

• Travel: 0-10

• Work Authorization: Legally authorized to work in the country of the job location.

• Wok Hours: Must be available to work US business hours (typically 9:00 AM - 6:00 PM EST) to align with team schedules and support needs

WHAT WE STAND FOR 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

#LI-DD1

Remote India