Sr Manager, Global Payments - Performance and Analytics

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Note: This role requires working from our local Hyderabad office 2-3x a week.

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:

Our Global Commerce and Payments Operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage with banks and card processing partners, powerful technology, intelligent billing, frictionless payment experiences, and unmatched scale across all member collections and payments. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

THE ROLE:

• ABC is looking for a talented and motivated data leader to join our Global Commerce & Payments Operations team - someone who is passionate about driving business insights and analytics and who can effectively communicate their findings to cross-functional leadership and stakeholders in a fast-paced environment.
• As payments analytics lead you will focus on optimizing key payments strategies by measuring billing and collections effectiveness, payments across online, recurring and point of sale, and impacts to the business and our clients.
• You will develop frameworks to evaluate collection cohort results, socialize learnings and recommendations, and drive experimentation to identify growth opportunities.
• You will be the liaison between the Payment Operations Teams, and the broader Product, Data & Insights teams, Sales, Customer Success to ensure we have proper measurement in place for all of ABC platforms and payments channels.
• You will work closely with key stakeholder teams, including Finance, Accounting, Data/Insights, Engineering and Product, creating dashboards, reports, tools and customer analysis, to understand and align billing and collections optimization strategies, timelines, and tactics.
• Lead a team of Analysts responsible for analyzing, measuring and optimizing our billing, collections and payments
• Develop cross-channel measurement plans and KPIs to ensure results are measurable and actionable
• Develop a deep understanding of the client member billing and collections journey and drive measurement across channels
• Monitor collections performance, conduct testing to optimize campaign performance and improve ROI
• Develop insights to inform optimization and future product and operations strategies
• Deliver regular business critical reports on collections performance, ensuring consistency, accuracy and timeliness with actionable insights on learnings

WHAT YOU’LL NEED:

• Bachelor’s degree in computer science or equivalent in a quantitative discipline.
• 7-10+ years of product experience in data analytics, business performance science experience or equivalent.
• 3+ years of people management experience managing 2-5 team members
• Fluency with Python and SQL, Power BI and ability to be hands-on leader
• Ability to coach, mentor and exhibit curiosity in day-to-day operations
• Solid statistical foundations (e.g. A/B testing)
• Familiarity with standard machine learning concepts (e.g. regression/classification, clustering, offline/online model evaluation) and curiosity to learn more modern techniques as required
• Familiarity with data engineering best practices
• Experience leading cross-functional projects and partnering with Product/Data/Engineering/Finance/Analytics on strategy and prioritization
• Excellent verbal and written communication
• Experience working in the payments or SaaS domain
• Comfort working in a fast-paced, matrixed organization, with multiple stakeholders across time zones

WHAT’S IN IT FOR YOU:

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!