Sr Mgr, Solution Consulting -Partner Design Studio

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Partner Design Studio is ServiceNow's innovation and co-creation engine for
our partner ecosystem. Our team collaborates with partners to design and build new solutions for the global market on the NOW AI platform. We are a pre sales team that utilises design thinking methodology to solve real problems for real people.
Partner design Studio is looking for a Senior Manager to lead a new India-based team of Solution Architects. The Senior Manager is accountable for technical leadership, partner outcomes, and talent development across a portfolio of strategic partners and co-created offerings. This is a hands-on leadership role for someone who thrives at the intersection of people leadership, technical strategy, partner co-creation, and AI-first solutioning.
If you are an experienced leader excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you
As a Senior Manager in the Partner Design Studio, you will lead through influence, clarity, and outcomes-scaling the impact of the team while remaining deeply connected to the work.
Team & People Leadership

• Lead, coach, and develop a team of Solution Architects, fostering growth, technical excellence, and career progression.
• Set clear expectations around role scope, impact, and behaviors aligned to ServiceNow leadership principles.
• Support hiring, onboarding, performance management, and succession planning for the Solution Architecture team.
• Create a culture of learning, experimentation, and psychological safety with an AI-first mindset.

Partner & Portfolio Leadership

• Own the technical success of a portfolio of strategic partners, ensuring consistent quality, outcomes, and partner satisfaction.
• Serve as an executive-level escalation point and trusted advisor for complex partner engagements.
• Ensure partner solutions meet architectural standards, AI governance expectations, and ServiceNow leading practices.
• Guide prioritization across engagements to balance partner demand, team capacity, and business impact.

Architectural Excellence & Governance

• Establish and enforce architectural guardrails, reference architectures, and reusable patterns across partner solutions.
• Ensure consistency in discovery, design, and build approaches across engagements.
• Partner with Product, Industry BUs, ACE, Certification, and GTM teams to align solution designs with roadmap and platform strategy.
• Champion AI-enabled architectures, ensuring solutions are responsible, scalable, and outcome-driven.

Offering & GTM Enablement

• Oversee co-creation of partner offerings from concept through Store readiness and go-to-market launch.
• Ensure offerings are differentiated, repeatable, and aligned with ServiceNow GTM priorities.
• Track and report on portfolio-level KPIs such as Store readiness, pipeline influence, partner maturity, and revenue impact.

Operational & Cross-Functional Leadership

• Act as the connective tissue between Solution Architecture, Partner Management, Sales, Product, and Enablement teams.
• Improve operating models, intake processes, and engagement patterns to scale impact without slowing execution.
• Contribute to broader Partner Design Studio strategy, evolution, and thought leadership.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years in solution architecture, technical consulting, pre-sales, or related enterprise technology roles.
• 5+ years' experience in of direct, line-of-reporting people leadership managing senior individual contributors.
• Deep expertise with the ServiceNow platform, including workflows, integrations, data, instance health, and governance.
• Proven experience working with global systems integrators or ISV partners in complex, multi-stakeholder environments.
• Strong executive presence with the ability to engage confidently at the CxO level.
• Demonstrated ability to scale teams, standardize practices, and drive measurable outcomes.

AI & Technology Leadership

• Strong fluency in AI, automation, and emerging technologies, with experience applying them to enterprise solutions.
• Ability to guide teams and partners where AI adds value and where alternative approaches are more effective.
• Experience establishing governance, guardrails, and human-in-the-loop practices for AI-enabled solutions.

Preferred & Standout Experience

• ServiceNow Certified Master Architect and/or Certified Technical Architect.
• Experience building and launching partner offerings or solution plays.
• Design Thinking training or certification.
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector.
• Experience scaling global or distributed teams.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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